![]() You were in a hurry, so you forgot to log out of the site. Imagine that you are in the middle of an important payment transaction, and then you leave your desk for a few minutes. With the cyber threats and attacks constantly evolving, ensuring a secure cyberspace for customers is a major concern for online platforms, especially when the information shared is confidential. So why do applications and websites use idle timers? To ensure the security of their customers. The preferred time period for an idle timer is 2-5 minutes.Īuto-refreshing a page in the middle of a session or forcefully logging out an idle user can affect the usability of a site. A well-controlled idle time or session timeout can ensure the security of web pages or applications from threats like session hijackings. Interaction in this context can vary from mouse movements, page clicks, or keyboard usage.Įvents like auto-refreshing the page will be done during idle phases-when users aren't performing any actions. Admins can configure session timeouts to disconnect inactive or idle sessions and force users to reconnect. Idle time is defined as the time when the user isn't interacting with a page or application even though they're logged in. We've implemented an idle timer to the web client to fix the auto-refresh interruption. In an attempt to solve this, we've brought in a few changes to the web client to enhance usability. This is exclusive of the live status updates. This is because the Site24x7 web client instantly reacts to alerts and will auto-refresh to show the updated data. But feedback from customers indicated that this was a stumbling block in performing activities without hindrance.įor instance, while scrolling through our Site24x7 web client or while editing some details, you might face a sudden interruption due to an auto-refresh, forcing you back to the top of the page before you can complete your changes. A timer will be ticking at the backend to trigger the data refresh at stipulated intervals. The Site24x7 web client auto-refreshes data every minute to ensure that the information displayed is up to date. Say you're using Site24x7 for your monitoring needs: You'll be accessing various dashboards, debugging errors, or generating reports on a day-to-day basis in the Site24x7 web client. Here's how the implementation of idle timer improved the user experience. We're happy to share the experiments and methods our developers have successfully implemented to provide a better, safe, and interactive UI to our customers. Welcome to the first blog in the Site24x7 engineering blog series.
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